Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
Use the site in any way that damages, interferes with or interrupts the availability of the site.
Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
Reveal your account password to others or allow others to use your account.
Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

PATIENT TERMS & CONDITIONS

These Terms and Conditions ("Terms") set out the agreement between you and Nūra Medical Aesthetics clinic ("Nūra", "the clinic", "we", "us") when you book an appointment, attend a consultation, or receive any treatment or service provided by us.

By booking an appointment or completing an intake form, you confirm that you have read, understood, and agreed to these Terms in full. If you have any questions before proceeding, please contact us prior to your appointment.

These Terms apply to all patients, including those attending under our associate or pop-up clinic model, regardless of the location at which treatment is delivered.

Age Requirements

2.1 All consultations, treatments, and services offered by Nūra Medical Aesthetics are available to patients aged 18 and above only.

2.2 Nūra reserves the right to request proof of age at any stage prior to or during an appointment. Where a patient is found to be under 18, or where there is reasonable doubt, we reserve the right to decline treatment without liability.

2.3 By booking an appointment, you confirm that you are aged 18 or over.

Consultations & Bookings

3.1 All new patients are required to complete a medical consultation prior to receiving treatment. The consultation is used to assess suitability, identify any contraindications, and create a personalised treatment plan.

3.2 A consultation fee of £50 applies and is payable at the time of booking. This fee is non-refundable. Where treatment proceeds following the consultation, the £50 consultation fee will be deducted from the cost of your treatment.

3.3 A deposit of £50 is required to secure all treatment appointments. This deposit forms part of the total treatment cost and is subject to the cancellation terms set out in Section 5.

3.4 Full payment for treatment is due at the time of booking. We accept card payment.

3.5 Booking confirmation will be sent to the email address provided at the time of booking. It is your responsibility to ensure your contact details are accurate and up to date.

3.6 You must inform us of any changes to your health, medical history, or current medications prior to each appointment, including where this information was previously provided.

Treatment Consent & Suitability

4.1 Informed consent is required before any treatment is carried out. You will be asked to read and sign a consent form prior to your appointment commencing. Please raise any questions before signing.

4.2 Nūra reserves the right to decline treatment at any time where, in the clinical judgement of the treating practitioner, treatment is not appropriate, safe, or in the best interests of the patient. This includes, but is not limited to, undisclosed contraindications, signs of body dysmorphic disorder, or any presentation that gives rise to safeguarding concerns.

4.3 Where a patch test is required prior to treatment, you must attend and pass the patch test before your appointment can proceed. Failure to attend, or a reactive result, may result in your appointment being rescheduled or cancelled.

4.4 Treatment results vary between individuals. Nūra does not guarantee specific outcomes. Any results discussed at consultation are based on clinical assessment and represent a realistic expectation - they are not a guarantee.

4.5 You are responsible for providing accurate and complete medical history information at all times. Nūra accepts no liability for adverse outcomes arising from information that was withheld or inaccurately provided.

Cancellations & Rescheduling

5.1 We require a minimum of 48 hours' notice to cancel or reschedule an appointment. Notice must be given in writing by email or by telephone during clinic hours.

5.2 Where cancellation is made with 48 hours' notice or more, your deposit will be transferred and held against a rebooked appointment. Deposits are not refunded in cash under any circumstances.

5.3 Where cancellation is made with less than 48 hours' notice, the deposit will be forfeited in full. No transfer or credit will be offered.

5.4 Appointments may be rescheduled once without penalty, provided 48 hours' notice is given. Any further reschedule requests will result in forfeiture of the deposit and a new deposit being required to secure the replacement appointment.

5.5 Nūra reserves the right to cancel or reschedule appointments in exceptional circumstances. Where we cancel, we will contact you as soon as possible and offer an alternative appointment or a full refund of any deposit paid.

No-Shows

6.1 A no-show is defined as failure to attend a scheduled appointment without prior notice by the time the appointment was due to begin.

6.2 In the event of a no-show, the deposit will be forfeited in full. Nūra reserves the right to require full payment in advance for any future bookings made by that patient.

6.3 Repeated no-shows may result in the clinic declining to accept future bookings from that patient.

Refunds

7.1 Consultation fees are non-refundable once the consultation has taken place.

7.2 Deposits are non-refundable in cash under any circumstances. Where cancellation is made with sufficient notice, the deposit will be held as a credit against a future appointment only, as set out in Section 5.

7.3 Treatments that have already been carried out are non-refundable. Due to the nature of medical aesthetic treatments, dissatisfaction with a cosmetic result does not automatically entitle a patient to a refund.

7.4 Where a clinical concern arises following treatment, this will be assessed by the treating practitioner as a matter of priority. Where treatment is found to have fallen short of the expected clinical standard, we will work with you to identify an appropriate resolution. This may include a complimentary review appointment or, at the discretion of the practitioner, a partial or full refund. Each case will be assessed individually and in good faith.

7.5 Unopened products purchased from Nūra may be returned within 14 days of purchase, provided they are in their original condition. A refund will be issued within 5 working days of receipt of the returned item.

7.6 All refund requests must be submitted in writing to info@thenuraclinic.com. We aim to acknowledge all requests within 2 working days and provide a full response within 14 working days.

Clinical Photography

8.1 Clinical photographs may be taken before and after treatment as part of your medical record. These images are used for treatment planning, clinical monitoring, and continuity of care.

8.2 Clinical photographs are stored securely and will not be used for any marketing or promotional purpose without your explicit, separate written consent.

8.3 Where you have provided written consent for your images to be used for marketing purposes, you retain the right to withdraw this consent at any time by contacting us in writing. Content already distributed publicly may not be fully retractable.

8.4 All clinical images are held in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR).

Data Protection & Privacy

9.1 Nūra Medical Aesthetics is committed to protecting your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

9.2 The personal and medical information you provide is collected for the purpose of delivering safe, clinically appropriate care. It will not be shared with third parties without your explicit consent, except where required by law or where necessary in the interests of patient safety.

9.3 You have the right to access, correct, or request deletion of your personal data at any time. To make a data subject request, please contact us at info@thenuraclinic.com.

9.4 For full details of how we collect, store, and use your personal data, please refer to our Privacy Policy, available at www.thenuraclinic.com.

Complaints

10.1 We take all patient concerns seriously. If you are unhappy with any aspect of your experience at Nūra, please raise this with us as soon as possible so that we can respond promptly and appropriately.

10.2 Complaints may be submitted in writing to info@thenuraclinic.com. We aim to acknowledge all complaints within 2 working days and provide a full written response within 14 working days.

10.3 Where a complaint cannot be resolved through our internal process, we will outline the next steps available to you, including any relevant professional or regulatory bodies applicable to your concern.

Contacting the Clinic

11.1 For all enquiries and correspondence, please contact us using the details below:

Nūra Medical Aesthetics

2 Ashfield Road, Cheadle, SK8 1BB

Email: info@thenuraclinic.com

Telephone: 01615667618

Website: www.thenuraclinic.com

11.2 If you have any clinical concerns following treatment, please contact us as soon as possible. Specific aftercare guidance and contact information will be provided at the time of your appointment.

11.3 In the event of a medical emergency, please call 999 or attend your nearest Accident and Emergency department immediately. Do not wait to contact the clinic.

General Terms

12.1 These Terms constitute the entire agreement between you and Nūra Medical Aesthetics in relation to your use of our services and supersede any prior discussions or agreements.

12.2 Nūra reserves the right to amend these Terms at any time. Where changes are material, existing patients will be notified in advance. Continued use of our services following notification constitutes acceptance of the updated Terms.

12.3 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12.4 These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.